Course Overview
The SAP C4C course provides comprehensive knowledge of SAP’s cloud-based CRM solution and its core capabilities for managing customer relationships, sales activities, and marketing processes. Learners will understand C4C modules, key features, benefits, implementation methodology, scoping, configuration, data migration, and organization model concepts.
The training covers Sales and Marketing processes, including creating and managing Accounts, Contacts, Leads, Opportunities, and Activities. Learners will also understand the complete sales process flow, from opportunity management through sales activities, and learn how to validate end-to-end business processes.
The course further covers User and Access Management, including business roles, user authorization, and permissions. Administration topics include mobility enablement, Outlook integration, system configuration management, and basic integration concepts. Hands-on demonstrations and practical exercises help learners apply C4C concepts in realistic business scenarios.
Curriculum
- 6 Sections
- 0 Lessons
- 12 Weeks
- Module 1: SAP C4C FundamentalsUnderstand SAP C4C, its modules, features, benefits, and implementation methodology.0
- Module 2: C4C System & ConfigurationLearn scoping, configuration, data migration, and organization model concepts within SAP C4C.0
- Module 3: Sales & MarketingExplore Accounts, Contacts, Leads, Opportunities, Activities, and core sales and marketing processes.0
- Module 4: End-to-End Sales ProcessUnderstand opportunity-to-sales processes, sales activity management, and validation of complete business process flows.0
- Module 5: User & Access ManagementLearn business roles, user authorization, permissions, and access management within C4C.0
- Module 6: Administration, Integration & PracticeExplore system administration, mobility enablement, Outlook integration, configuration management, and apply the concepts through hands-on practice and demonstrations.0
